Prairie Pet Mobile Vet

1. Introduction

Prairie Pet Mobile Vet (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit our website or communicate with our practice.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

Information Collected Through Client Communications

Our website does not collect appointment requests or client personal information through website forms. If you contact our practice by telephone, email, or text message, we may collect information you voluntarily provide, including:

- Name
- Email address
- Telephone number
- Mailing or service address
- Information necessary to communicate with you about veterinary services

Pet and Veterinary Information

When you receive services from Prairie Pet Mobile Vet, we may maintain records containing your pet’s name, species, breed, age, medical history, diagnostic results, treatments, and other information necessary to provide veterinary care.

Website and Technical Information

Our website uses third-party analytics and tracking technologies, including Google Analytics and Facebook/Meta technologies, to understand website usage and measure the effectiveness of our online presence and advertising.

These technologies may collect information such as:

- IP address and approximate geographic location
- Browser type and device information
- Pages visited and interactions with our website
- Referring websites and general browsing activity
- Cookie identifiers and other online identifiers

The information collected depends on the technologies enabled on our website and your browser and privacy settings.

3. How We Use Information

We may use information collected through our business operations to:

- Respond to client inquiries.
- Schedule and manage veterinary appointments.
- Provide veterinary care and maintain patient records.
- Send appointment confirmations, reminders, and important service notifications.
- Send promotional messages to clients who have provided any consent required by law.
- Process payments and communicate about outstanding invoices.
- Improve our website and evaluate marketing effectiveness.
- Maintain business records and comply with applicable laws.

4. Google Analytics and Facebook/Meta Technologies

We use Google Analytics and Facebook/Meta analytics or advertising technologies to understand how visitors interact with our website and evaluate the effectiveness of our advertising.

These services may use cookies, pixels, and similar technologies to collect information about website visits and interactions. Depending on the tools configured, information may be used to measure website traffic, evaluate advertising performance, or help deliver relevant advertising.

Google and Meta may process information under their own privacy policies:

- Google Privacy Policy: https://policies.google.com/privacy
- Google Analytics information: https://support.google.com/analytics/answer/6004245
- Meta Privacy Policy: https://www.facebook.com/privacy/policy/

You can manage certain cookies through your browser settings and use privacy controls offered by Google and Meta. Where required by applicable law, we will provide appropriate choices regarding nonessential tracking technologies.

We do not intentionally send veterinary medical records or other sensitive client information to Google Analytics or Meta through our website analytics tools.

5. Payments Through Stripe

Prairie Pet Mobile Vet may send payment links to clients by email or text message. Payments made through these links are processed by Stripe, a third-party payment service provider.

When you follow a payment link, you may be directed to a Stripe-hosted payment page. Payment information you enter on that page is handled according to Stripe’s applicable privacy and security practices.

We may receive payment confirmations, transaction details, and other information necessary to reconcile payments and maintain business records. We do not intend to collect payment card details directly through our website.

Stripe’s privacy policy is available at:

https://stripe.com/privacy

Please review Stripe’s privacy policy before submitting payment information through its services.

6. Appointment Reminders and Promotional Text Messages

Prairie Pet Mobile Vet may send text messages to clients for purposes including:

- Appointment reminders and confirmations
- Schedule changes and important service notifications
- Practice announcements and promotional offers

Where required by law, we obtain appropriate consent before sending promotional text messages. Consent to receive promotional messages is not a condition of receiving veterinary care.

Message frequency may vary. Message and data rates may apply depending on your wireless plan.

Opting Out: You may opt out of text messages by replying STOP to a text message, when supported, or by contacting our office at 620-655-4882 or frontdesk.prairiepetmobilevet@gmail.com. We will honor valid opt-out requests in accordance with applicable law.

Opting out of promotional messages does not necessarily prevent you from receiving essential communications where otherwise permitted by law. You may request that we stop nonessential text communications at any time.

We do not sell telephone numbers or text messaging consent records to third parties for their independent marketing purposes.

7. How We Share Information

Prairie Pet Mobile Vet does not sell personal information.

We may disclose information when reasonably necessary to:

- Service providers supporting our business, including payment processing, communications, website analytics, and advertising services.
- Veterinary laboratories, referral hospitals, or other veterinary professionals involved in your pet’s care.
- Government authorities or other parties when disclosure is required by law.
- Protect our practice, clients, or others against fraud, security threats, or unlawful activity.

Third-party providers may process information under their own privacy policies and applicable service agreements.

8. Cookies and Privacy Choices

Cookies and similar technologies may be used to operate our website, analyze visitor activity, and measure advertising performance.

You may be able to block or delete cookies through your browser settings. Some tracking technologies may require additional controls to manage.

Where applicable law provides privacy rights, including rights to access, correct, delete, or restrict certain uses of personal information, you may contact us using the information in Section 13.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Please avoid sending sensitive financial information or detailed veterinary medical records through unsecured communication channels.

10. Data Retention

We retain personal information and veterinary records for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet applicable legal, regulatory, and professional recordkeeping requirements.

11. Children's Privacy

Our website is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided personal information to us, please contact our office.

12. Third-Party Websites

Our website may contain links to third-party websites, including payment services and social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing information.

13. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Prairie Pet Mobile Vet
43 S Western Ave
Liberal, KS 67901

Phone: 620-655-4882
Email: frontdesk.prairiepetmobilevet@gmail.com

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements. Updates will be posted on this page with a revised effective date.